Shipping policy

Shipping & Digital Delivery Policy

Last updated: 25 July 2026

The Calm Childhood Co. sells digital printable resources only. We do not sell or ship physical products.

Digital Delivery

After your payment has been successfully completed, your purchased files will be delivered electronically. Depending on your checkout method, they may be available through:

  • The order confirmation or thank-you page.

  • The Orders section of your customer account.

  • A download email sent to the email address entered at checkout.

Most orders are available immediately or within a few minutes. Please allow up to 15 minutes for the delivery email to arrive.

Orders with pending, incomplete or unsuccessful payments will not be delivered until payment has been confirmed. Additional processing time may also apply where a payment requires verification.

No Physical Shipping

No printed materials, folders, cards, books or other physical items will be posted to you.

As all products are supplied digitally:

  • No shipping fees or postage charges apply.

  • No parcel, tracking number or shipping confirmation will be provided.

  • No customer collection is available.

  • Any printing, paper, ink, cutting, laminating or assembly is the customer’s responsibility.

References to “shipping” or “delivery” on our website mean electronic delivery unless expressly stated otherwise.

If You Cannot Find Your Files

If your download does not appear within 15 minutes:

  1. Check your spam, junk and promotions folders.

  2. Confirm that the payment was successfully completed.

  3. Check the Orders section of your customer account, if applicable.

  4. Confirm that the email address entered at checkout is correct.

  5. Search your inbox for “The Calm Childhood Co.”

If you entered an incorrect email address, contact us so we can verify the order and update the delivery details where possible.

Technical Requirements

Customers are responsible for having:

  • A device capable of downloading and storing the supplied files.

  • A stable internet connection.

  • Suitable software for opening PDF files.

  • A printer and appropriate printing supplies if printed copies are required.

The Calm Childhood Co. is not responsible for delivery or printing difficulties caused by a customer’s device, internet connection, email provider, software, storage capacity, printer or print settings. However, we will provide reasonable assistance where possible.

Download Access and File Storage

Customers should download and securely save a personal copy of their purchased files as soon as reasonably possible.

Download links are provided only to the original purchaser and must not be shared, forwarded, published, resold or made publicly available. Access may be suspended where we reasonably identify unauthorised sharing, fraudulent activity, a reversed or refunded payment, or a breach of our Terms of Service, subject to applicable law.

Missing, Incorrect or Corrupted Files

If a file is missing, incorrect, incomplete or corrupted, contact us with:

  • Your full name.

  • Your order number.

  • The email address used at checkout.

  • The name of the affected product.

  • A description or screenshot of the problem.

We will review the issue and, where appropriate, restore access, resend the download, provide technical assistance or supply a corrected file.

Any request for a refund or other remedy will be handled under our Returns and Refund Policy and the Australian Consumer Law.

Contact

For help with digital delivery or download access, contact:

The Calm Childhood Co.
Email: thecalmchildhood@gmail.com
Website: https://thecalmchildhoodco.com.au

We aim to respond within two business days, Monday to Friday, excluding NSW public holidays.

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded under the Australian Consumer Law.